The San Diego Futures Foundation (SDFF) values its relationship with you, and offers various methods of support when it comes to the program, website and the computers we distribute. If you have a question or are experiencing difficulties with your computer chances are that someone else is or has had the same problem. This page is a great resource for learning more about receiving support and maintenance on your computer. We have included many of the frequently asked questions as well as tutorials to help you. Please review this page and see if you can find a solution. If you cannot find it here you can submit a support ticket.

How to receive support

1. Please review the Warranty and Help pages.

2. Make sure your computer is registered on your profile.

3. If you can't find the answer you are looking for please submit a support ticket. (Log into your account on the right side of the screen)

4. Call us if you cannot get to this website or still need assistance.

5. If you would like to "Restore" your computer, you may request it from the partnering organization who distributed the computer. Partnering organizations do not backup information as the restore process will completely erase all files on your computer. Non Hardware Services will result in a low-cost fee. See Warranty for Details.

General Program Information & Website Support:

Rachel Evans
SDBI Program Manager
619-269-1684 -Ext 211

Online Support

Online Hours: 9AM - 5PM Monday - Friday (Excluding Holidays)

Submit a Suppport Ticket

Service Center

We currently do not accept Walk In's - All support issues are handled by appointments only.

For Appointments Call: 1-855-800-SDFF (7333)

FCC

If you have question about filing an FCC comment visit: http://www.fcc.gov/cgb/consumerfacts/howtocomment.html
If you would like to file an informal complaint to the FCC: http://www.fcc.gov/cgb/consumerfacts/informalcomplaint.html

Protection Center

Keep hackers and unwanted software at bay and learn about some quick ways to keep your PC secure. Protection Scan